1.Cancelling an order is possible if you contact us within 24 hours from your order date/time.
2.A cancellation penalty charge will be levied which is 15% of your purchase amount if you contact us over 24 hours from your order date/time.
3.Please note that order cancellation is not possible for order that has been dispatched. Should the cancellation is compulsory, the request will be treated as return.
As part of our order fulfillment procedures, we verify the goods availability of an order before process for shipping.
If an item is out of stock, our customer service will contact you through email or may, in our sole discretion, cancel the out of stock item and dispatch the rest of your order if no instruction received from customers within a reasonable time frame.
Although we update goods availability daily, we cannot guarantee that the stock quantities are correct at any given moment. Therefore, placement of an order does not guarantee that the items you ordered will be available.
1.Items received within 14 days.
2.Items returned must be unopened or in good condition with the original packing.We do not accept a returned item that has been opened, damaged, or altered in any way.
3.We do not accept returned items that are sent back by you directly without checking with us first.
4.You are responsible for return shipping charges.
5.The after-sale warranty is 14 days upon receiving the parcel(according to the logistic information).Quality problems(ripped, incomplete, missing, broken etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item.We can replace it after checking.
1.Please check the items whether they are damaged or with the wrong color before you open them.
2.Each order has only one after-sale privilege.
1.Please send an email to firstname.lastname@example.org first and we will write back to you as soon as possible.
Please tell us the details of your order in the email: your name, order number, and reason.Please don't return the item(s) according to the return address on the package, because we are unable to receive it at that place.
2.Place the item(s) in the original packing.
The returned product must be in good packaging and not damaged, so as not to affect our secondary sales.
3.Drop off your package at your carrier.
Please provide tracking number and website for tracking the logistic info after you return the parcel to us
4.We receive your return package.
We will check the parcel whether in good condition or not once we receive the returned parcel and then we will handle the refund to your account in accordance with the return conditions.Return Address: 11330 Amanda Ln, Dallas, TX 75238, United States